Privacy policy

Wheel Light Express LLC ("we") provides the Delivery Guarantee app for Shopify stores. This policy explains what personal data the app processes, why, and for how long. It covers merchants who install the app and the customers of those merchants.

For customers' data, the merchant is the controller and we process it on the merchant's behalf under our Merchant terms and data processing agreement.

What we process

About merchants: store domain, store contact email, app settings, an access token issued by Shopify, and the fees, claim credits, charges and payouts on the store's statement.

About merchants' customers, only for orders the app sees:

• order number, order date, order total and the guarantee fee paid;
• the email address and phone numbers on the order, so customers can file claims and we can match them;
• what the customer tells us in a claim: what happened, their description, and the email or phone they used.

To review a claim, our team reads the order's items, amounts, shipping address and tracking information from Shopify at that moment. We don't store shipping addresses, tracking details or payment details.

The cart widget remembers whether a shopper turned the guarantee on or off in their own browser (local storage). It sets no cookies and does no tracking, analytics or advertising.

Why

• to add the guarantee to orders and record which orders are protected;
• to verify, review and decide claims, and tell the merchant what to do;
• to calculate what each merchant owes and is owed, and bill through Shopify;
• to meet legal, tax and accounting obligations.

We use personal data only for these purposes. We don't sell it, share it for advertising, or use it to profile anyone.

Who we share it with

• the merchant whose store the order belongs to;
• Shopify, which runs the store and processes billing;
• service providers that host the app and send its emails, under contracts that require them to protect it.

How long we keep it

• Customers' email, phone numbers and claim details are cleared 365 days after the order, unless a claim on that order is still open.
• When a merchant uninstalls the app, Shopify asks us to delete the store's data, and we delete its orders, claims, settings and access token.
• Statement entries (amounts and order numbers, no customer details) are kept as financial records.

Your choices and rights

Customers can ask the store they bought from to access or delete their data. When Shopify sends us that request, we provide the data to the merchant or delete it. You can also contact us at wheellightexpress@gmail.com. Depending on where you live (for example under GDPR or CCPA), you may have rights to access, correct, delete or object to processing of your data.

Security

Data is sent over encrypted connections (HTTPS). Only Delivery Guarantee team members with individual, password-protected accounts can see claims, and merchants can only see their own store. We notify affected merchants without undue delay if we learn of a breach affecting their data.

Changes and contact

We'll update the date above when this policy changes and tell merchants about significant changes.

Wheel Light Express LLC
206 Jared Dr., Broussard, LA 70518, United States
wheellightexpress@gmail.com