Merchant terms and data processing agreement

These terms are between Wheel Light Express LLC ("we") and the merchant that installs the Delivery Guarantee app ("you"). By installing or using the app you agree to them, including the data processing agreement in section 6.

1. The service

The app offers your customers a delivery guarantee at checkout. If a protected package is lost, stolen or damaged, the customer files a claim, we review it, and approved claims are resolved by a refund or a replacement.

2. Fees and billing

• We set the guarantee fee shown to your customers. The fees your customers pay belong to us.
• You approve a usage plan in Shopify. We bill the fees collected, less claims we approved and credited to you, as usage charges on your Shopify bill, up to the approved cap.
• If credits are larger than fees for a period, we pay you the difference outside Shopify.
• Your statement in the app shows every fee, credit, charge, payout and adjustment.

3. Claims

• We decide claims. You agree to carry out approved refunds and replacements for your customers promptly.
• We credit approved refunds at the refunded amount and approved replacements at your product cost recorded in Shopify.
• If a claim is reopened, its credit is reversed.

4. Your responsibilities

• Keep the guarantee widget and claim page available to customers who paid for it.
• Describe it accurately, as a delivery guarantee and not as insurance.
• Make sure your own privacy policy tells customers you use service providers like us to handle orders and claims.

5. Ending the service

You can uninstall the app at any time. Amounts already owed either way remain payable. We may suspend the app for unpaid balances or misuse after notice.

6. Data processing agreement

For personal data of your customers ("customer data"), you are the controller and we are your processor. We:

• process customer data only to provide the service described in our privacy policy, and only on your instructions as given by these terms and your use of the app;
• process only the minimum data needed: order details, the contact details on the order, and what the customer submits in a claim;
• ensure people with access are bound by confidentiality;
• keep appropriate security measures, including encrypted connections and individual access accounts;
• use sub-processors (Shopify, our hosting provider and our email provider) under written terms at least as protective as these, and tell you before adding new ones;
• help you respond to customers' requests to access or delete their data, including through Shopify's data request and redaction webhooks;
• notify you without undue delay, and within 72 hours where possible, after becoming aware of a personal data breach affecting your customers;
• delete customer data 365 days after the order (unless a claim is open), and delete all your store's data when Shopify tells us you've uninstalled, except financial records we must keep;
• make available information needed to show we meet these obligations.

Where customer data is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses.

7. Liability and changes

The app is provided as is, to the extent the law allows. Our total liability is limited to the fees you paid us in the 12 months before the claim. We may update these terms with notice in the app; continuing to use it means you accept the update.

These terms are governed by the laws of the State of Louisiana, United States.

Wheel Light Express LLC
206 Jared Dr., Broussard, LA 70518, United States
wheellightexpress@gmail.com